Effective Date: 1 June 2026

At Drive Comfort, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1.1  Return Eligibility

We accept returns within 1 week (7 days) of the delivery date. To be eligible for a return:

•       The item must be unused, in original condition, and in its original packaging.

•       Proof of purchase (order confirmation or receipt) must be provided.

•       The return request must be initiated within 7 days of delivery.

•       Tyres must not have been mounted or used on a vehicle.

•       Accessories must be in sealed/unopened condition unless defective.

1.2  Non-Returnable Items

The following items cannot be returned:

•       Tyres that have been mounted, used, or show signs of wear.

•       Items damaged due to misuse, improper installation, or accidents.

•       Custom-ordered or special-order products.

•       Items without original packaging or missing accessories.

1.3  How to Initiate a Return

To start a return, contact us within 7 days of receiving your order:

•       Email: driveecomfort@gmail.com

•       Phone/WhatsApp: +92 333 2266011

•       Provide your order number, item(s) to return, and reason for return.

Our team will respond within 1–2 business days with return instructions.

1.4  Refund Process

Once we receive and inspect the returned item:

•       Approved refunds will be processed within 5–7 business days.

•       Refunds will be issued via the original payment method or bank transfer.

•       Shipping costs are non-refundable unless the return is due to our error or a defective product.

1.5  Exchanges

If you received a defective or incorrect item, we will gladly offer an exchange. Please contact us within 7 days of delivery with photos of the issue.